Effective Date: 28 June 2025

Homely Electrical (“us”, “we”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information such as:

  • Your name, address, phone number, and email address
  • Payment and billing details
  • Service-related information
  • Information provided when contacting us or using our services

We collect this information directly from you through website forms, phone calls, emails, and service interactions.

2. Use of Personal Information

We use your personal information to:

  • Provide our electrical services
  • Respond to enquiries and customer support requests
  • Process transactions and issue invoices
  • Send you service updates, promotions, and marketing communications (you may opt out at any time)
  • Improve our website and service offerings

3. Disclosure of Personal Information

We may disclose your information:

  • To our employees, contractors, and service providers who assist in service delivery
  • To comply with legal oblications, such as court orders or regulatory requirements
  • To third-party providers for marketing, payment processing, or IT support (all of whom are bound by confidentiality obligations

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of electronic transmission or storage is 100% secure.

5. Cookies and Website Tracking

We may use cookies and similar tracking technologies to improve your website experience. Cookies collect non-identifiable information such as browser type, pages visited, and session duration. You can manage cookie preferences in your browser settings.

6. Access and Correction

You may request access to your personal information or request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

8. Contact Us

For any privacy-related enquiries, please contact:
Homely Electrical
Website: https://homelyelectrical.com.au
Email: info@backselectrical.com.au
Phone: 0423 071 049

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).